Warranty Policy

Dabbsson provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Manufacturers, suppliers, or publishers other than support@dabbsson.com, may provide their warranties to you. Please contact them for further information.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Products sold by Dabbsson as refurbished ("pre-owned") come with their unique warranty, so please see our refurbished warranty page for details on those items.

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All dabbsson products purchased on dabbsson.com come with a limited warranty, as shown below. BY USING Dabbsson  PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE Dabbsson LIMITED WARRANTY. The warranty period started when the original purchaser received the products.

 

Warranty Timeline

Item	Warranty Period (Months)
DBS2300 Power Station	36+24(Registration for warranty extension)
DBS2300 Plus Power Station	36+24(Registration for warranty extension)
DBS3500 Power Station	36+24(Registration for warranty extension)
DBS1300 Power Station	36+24(Registration for warranty extension)
DBS1000 Pro Power Station	36+24(Registration for warranty extension)
DBS1400 Pro Power Station	36+24(Registration for warranty extension)
DBS2100 Pro Power Station	36+24(Registration for warranty extension)
DBS5300B Expandable Battery	36+24(Registration for warranty extension)
DBS3000B Expandable Battery	36+24(Registration for warranty extension)
DBS1700B Expandable Battery	36+24(Registration for warranty extension)
DBS2000B Expandable Battery	36+24(Registration for warranty extension)
DBS2100B Expandable Battery	36+24(Registration for warranty extension)
DBS200S Solar Panel	12+12(Registration for warranty extension)
DBS120S Solar Panel	12+12(Registration for warranty extension)
DBS210S Solar Panel	12+12(Registration for warranty extension)
DBS420S Solar Panel	12+12(Registration for warranty extension)

Extend your warranty by 2 years with our Registration Program. Simply click here Extended- Warranty, provide the relevant information, and unlock extended- warranty. Enjoy added peace of mind and prolonged performance for your purchase.

Contact Us

Phone Number

US/EU: +1 888 850 9503 Mon-Fri 9 a.m.-5 p.m. (PST)

JP: +81-0120979998  Mon-Fri, 9 a.m.-5 p.m. (JST)

Email Address

Global: support@dabbsson.com

US: support.us@dabbsson.com

EU: support.eu@dabbsson.com

UK: support.eu@dabbsson.com

JP: support.jp@dabbsson.com

AU: support.au@dabbsson.com

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Dabbsson or Dabbsson's authorized sellers (Amazon.com, Walmart.com, eBay.com & rakuten.co.jp) are covered by an extensive warranty, starting from the date of purchase.

Dabbsson's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country.

Quality-related warranty claims on purchases made through Dabbsson's authorized distributors and retailers are handled through authorized distributors and retailers.

Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Dabbsson must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Dabbsson needs to have returned, warranties on those replacements are voided if the wrong item is returned to Dabbsson or if the defective item is not returned.

Valid proof of purchase:

• Order numbers from online purchases made through Dabbsson or Dabbsson's authorized resellers
• Sales invoice

Dated sales receipt from an authorized Dabbsson reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address of the item that was originally shipped).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 90-day warranty claim request period, whichever is longer. 

Shipping costs must be covered by the buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but were found by Dabbsson quality control to be in working condition
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
• Purchases from unauthorized resellers
• Unauthorized modification/repair/dis-assembly or operation not by the official instructions or manuals
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids, or other external causes
• Items that have been refunded
• Items that have expired their warranty period 

Dabbsson is not liable for:

• Loss of data incurred from the use of Dabbsson products
• Returning personal items sent to Dabbsson

When returning items with a prepaid shipping label provided by Dabbsson, Dabbsson takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Dabbsson does not provide refunds for items damaged in transit for non-quality-related warranty claims.