Yes, DBS2300 power station supports charging and discharging when charging in vehicles, solar panel, etc. However, when the battery of the machine is low or is about to run out, it is best not to output while connecting to DC charging (solar/vehicle charging); at this time, if the input of the power is less than or equal to the output power, the device will continue to consume power, which may result in power loss and eventually damage the battery.

Please use or store the product in an environment temperature between 0°C to 40°C, away from water, heat, and other metal objects. If the battery is to be unused for a long time (more than 3 months), it should be maintained at 60-80% of the rated capacity. For long-term storage, please discharge the battery to 30% and recharge it to 60-80% every three months; products that have not been charged and discharged for more than 6 months will not be covered by the free product warranty. For safety, please do not store the product in an environment temperature higher than 45°C or lower than -10°C for a long time. To prolong the battery life, please use the product in an environment temperature between 10°C to 35°C.

When your portable power station is plugged into the wall, any electronics plugged into it are powered from the grid and not its battery. When power from the grid stops, as in a blackout, the power station automatically switches to battery power within 15ms. The station supports pass through charging without compromising battery life. When charging with AC input, the maximum power of AC output is 1800W. When charging with DC input (charging via a solar panel or car charger, the AC output maximum power is 2200W. When AC input + DC input (charging via a solar panel or car charger) are charged at the same time, the maximum AC output power is 1800W.

Press IOT Button again to try reconnecting with power station. 2. Use another phone hotpot as a router. If you can connect the device to the hotspot network, it means that your router Wi-Fi is not 2.4 GHz. In this case, you can modify the router setting. 5.Can the product be brought on board a plane?

No, because this product is a lithium battery. According to the International Standards & Regulations for the Transportation of Hazardous Materials, no lithium batteries with more than 100 watt hours may be allowed in carry-on bags.

Yes, DBS2300 is compatible with portable solar panels that are 10–75V DC, 10A max and that have solar connectors. We recommend using solar panels that have a combined wattage of around 600W.

Please check that the communication cable is connected properly and complies with the connection standards. Use the communication cable supplied with the product.

You can discharge it first when the temperature is low and charge it when the temperature rises.

1. Try pressing the IoT button again to reconnect to the DBS2300 device. 2. Use another cell phone to make a hotspot connection. If the cell phone hotspot connection is successful, it means that the router Wi-Fi in your home is not 2.4Ghz and cannot be used, and you need to change the router configuration.

We offer free shipping for most areas, with the exception of islands, Puerto Rico, Hawaii, and Alaska. For these specific regions, shipping costs may apply, and the exact amount may vary depending on the circumstances and your location.
If you would like to know the specific shipping cost for your order and location, please provide us with your shipping address or contact our customer support team. We will be happy to provide you with the accurate shipping cost for your situation.

Under normal circumstances, our standard shipping time frame is 5-7 days when we have ample inventory available. However, if there is a shortage of stock, the delivery time may extend further. Rest assured, if there are any delays beyond the standard time frame, we will communicate with you promptly to keep you informed about the expected delivery schedule.

If you have any specific concerns or questions regarding the delivery time for your order, please don't hesitate to reach out to us. We're here to assist you and provide updates as needed to ensure a smooth delivery process.

Tracking your order is easy! After your order has been shipped, we will send you an email with the relevant logistics information, including a tracking number. You can use this tracking number to monitor the progress of your shipment.
 Additionally, if you prefer to check the status of your order directly on our website, please follow these steps:
 1. Log in to your account on our website.
2. Navigate to the "order history" or "track my order" section.
3. Enter your order details, including the order number and any other required information.
4. Click the "Track" or "Submit" button to view the current status and tracking information for your order.
If you encounter any issues or need further assistance with tracking your order, please feel free to contact our customer support team. We're here to help you stay updated on the status of your shipment!

After your package is delivered, we recommend following these steps:

1. Inspect the Package: Before signing for the delivery, please carefully inspect the package to ensure it appears undamaged and in good condition. If you notice any visible damage to the package, please make note of it with the delivery personnel and take pictures if possible.
2. Verify Contents: Open the package and verify that all the contents are included and match your order. Check for any missing items or discrepancies.
3. Sign for the Delivery: If everything appears in order, you can sign for the delivery. By signing, you acknowledge that you have received the package in good condition and that it contains the correct items.

Contact Us if Issues Arise: In the rare event that you encounter any issues with the package, such as missing items or damage to the products, please contact our customer support team immediately. We will assist you in resolving any concerns or discrepancies.

We collaborate with several reputable logistics providers to ensure the efficient delivery of your orders. Our cooperating logistics partners include:

FedEx
UPS (United Parcel Service)
USPS (United States Postal Service)
DHL

These trusted providers help us deliver your packages safely and on time.

To cancel or modify your order, please reach out to our customer service center at support@dabbsson.com before the order is dispatched. We will assist you with order cancellation or any necessary adjustments. However, if the order has already been shipped, we kindly ask that you refuse the delivery. Once we receive the returned item, we will proceed with handling your cancellation request.

You can find detailed information about the payment methods we accept in our payment policy. We offer a variety of payment options, including: Paypal American Express Apple Pay Diners Club Discover JCB Shop Pay Venmo Please feel free to choose the method that suits you best during the checkout process. If you have any further questions or encounter any issues with payments, don't hesitate to reach out to our customer support team. We're here to assist you!

In such special circumstances where you no longer have the original shipping box or packaging, we kindly ask that you take extra care when repackaging the item for return. To ensure the safe return of your item, please use an alternative box and include adequate cushioning materials such as foam or padding to protect the product during transportation. Additionally, please remember to print and affix a colored battery warning label on the outer box. Once you have properly packaged the item, you can proceed with the return process. If you require any assistance or have further questions, please feel free to contact our customer support team, and we will be happy to assist you with the return procedure.

To check the status of your order, please follow these simple steps: Log in to your account on our website. Navigate to the "Order History" or "My Orders" section. There, you will find a list of your recent orders along with their current status. Additionally, we will keep you updated on any changes to your order status by sending email notifications. If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team. We're here to help!

Using a discount code is easy! Just follow these steps during the checkout process: Add the desired items to your cart. Click on the "Checkout" or "Proceed to Checkout" button. On the checkout page, you'll typically find a field labeled "Discount Code" or "Promo Code." Enter your discount code into this field. Click the "Apply" or "Submit" button next to the field to activate the discount. The order total should now reflect the applied discount. Complete the purchase by entering your payment and shipping information. If you encounter any issues or have further questions about using your discount code, please feel free to reach out to our customer support team. We're here to assist you with a smooth shopping experience!

To stay updated on upcoming discounts or sales, we recommend the following: Subscribe to Our Official Website: Keep an eye on our official website, where we often post announcements about upcoming promotions, discounts, and sales events. You can find this information in dedicated sections or on the homepage. Follow Us on Social Media: Connect with us on our social media platforms, such as Facebook, Twitter, Instagram, or any other channels we maintain. We regularly share updates on special offers, promotions, and new product releases through our social media accounts. By staying engaged with our website and social media, you'll be among the first to receive news about our latest deals and events. If you have any specific questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help you stay informed and make the most of our offers!

Absolutely, we are committed to providing comprehensive after-sales customer support to ensure your satisfaction with our products. Our dedicated after-sales support team is here to assist you with any inquiries or assistance you may require. For your convenience, we have provided the following contact information for our Customer Support Line: US/EU: +1 888 850 9503 (Mon-Fri 9 am-5 pm PST) JP: 800-080-7598 (Mon-Fri, 9 am-5 pm JST) CN: +86 19842181657 (Mon-Fri 9 am-5 pm CST) You can also reach out to us via email at support@dabbsson.com for order-related, technical, or general customer support inquiries. Please don't hesitate to contact us if you have any questions, need assistance, or require support. We are here to help and ensure your experience with Dabbsson is a positive one!

Contacting our customer service team is easy! You can reach out to us through either of the following methods: By Phone: You can contact our customer service team by phone during our working hours. Here are the phone numbers for different regions: US/EU: +1 888 850 9503 (Mon-Fri 9 am-5 pm PST) JP: 800-080-7598 (Mon-Fri, 9 am-5 pm JST) CN: +86 19842181657 (Mon-Fri 9 am-5 pm CST) By Email: Feel free to send us an email at support@dabbsson.com for any order-related, technical, or general customer support inquiries. We'll respond to your email promptly. If you have any questions, need assistance, or require support, please don't hesitate to get in touch with us. We're here to help and provide you with the assistance you need!

Certainly! If you encounter any issues or have suggestions while using our products, our dedicated technical support team is here to assist you. Our knowledgeable team can provide you with guidance and instructions on how to use our products effectively. Please don't hesitate to reach out if you have any questions or need assistance. Your feedback and satisfaction are important to us, and we are committed to providing you with the support you need for a seamless experience with our products.

To understand how our warranty service works and for detailed information, please refer to our warranty policy. This page contains all the details regarding our warranty coverage, terms, and conditions. If you have specific questions or need further clarification about our warranty service, please feel free to reach out to our customer support team. We are here to assist you and provide any additional information you may require.

Here are the warranty periods for our products:
 DBS2300 Power Station: 24 months + 24 months (with extended registration)
DBS3000B Expandable Battery: 24 months + 24 months (with extended registration)
DBS200S Solar Panels: 12 months + 12 months (with extended registration)
Other accessories: 12 months

You can extend your warranty period by 2 years through our registration program. Simply click here-Extend Warranty, provide the necessary information, and you will unlock the extended warranty.

This will provide you with additional peace of mind and longer-lasting performance after your purchase. If you have any further questions or need assistance, please feel free to contact our customer support team. We are here to provide support and answers.

Extending your warranty is easy through our registration program, which grants you an additional 2 years of coverage. Simply follow these steps to apply for an extended warranty: Click here-Extend Warranty.
Provide the required information as prompted on the page. Submit the details to unlock the extended warranty. By completing these steps, you'll enjoy added peace of mind and prolonged performance for your purchase. If you encounter any issues during the process or have further questions, please don't hesitate to contact our customer support team. We're here to assist you every step of the way!